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Extra 30% Off Sale - code SALEONSALE30

Customer Care

DELIVERY

We offer the following delivery rates:

ORDERS WITHIN AUSTRALIA

The Child Hood offers free shipping for all orders over $150 and a flat rate of $7.95 for all orders under $150 (Order total is after any applied discounts). Registered post generally takes between 2-7 days for delivery.

We also offer Express Post for a flat rate of $12.95. Express post means generally next day delivery after item is shipped. Express post generally takes between 1-3 days for delivery.

Delivery times are an estimate and are according to the Australia Post network. In Australia, please add 1-3 business days for delivery to Western Australia. Delivery times may vary between regional and metro areas.

For larger and bulkier orders, we use Sendle which will be signature on delivery.

 

ORDERS FROM NEW ZEALAND

The Child Hood ships to New Zealand for a flat rate of AUD$15 for all orders under $200, with shipping via Registered post. Estimated delivery time is 6+ business days.

We also offer express shipping to New Zealand for AUD$30 with the estimated delivery time of 2-4 business days.

For orders over $200, shipping to New Zealand is free via registered post. Estimated delivery time is 6+ business days.

 

INTERNATIONAL ORDERS

For the United States, Canada, Japan, Singapore, Hong Kong and China, we offer registered shipping for AUD25. Estimated delivery time is between 3 and 10 days.

The Child Hood offers a flat rate International shipping rate of AUD30 and is sent via Registered Post. Estimated delivery time is between 3 and 10 days.

We now offer free shipping to the United States, Canada, Japan, Singapore, Hong Kong and China for all orders over $300 (order total is after any applied discounts). For all other US orders, shipping is the standard international shipping rate of AUD30.

International shipments are dispatched via Australia Registered International Post and Australia Express International Post - please contact us for more information if you have any concerns. 

 

 

For all orders, The Child Hood will inform you once your item has shipped. Once The Child Hood has delivered the merchandise to the carrier, you will assume the risk of loss and title for the merchandise. You are responsible for any additional taxes and duties. The Child Hood is not responsible for any fees charged by customs. If you decide to refuse any shipments from The Child Hood, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to The Child Hood. This amount will be subtracted from your merchandise refund. All orders are sent with authority to leave, please leave a note at checkout if you require signature on delivery.

 

You will be sent a shipping confirmation which will include your tracking number. Please follow the link in the email you will receive when your order is sent. 

 *Order total is after any applied discount.

 

 

ORDER PROCESSING

We will dispatch orders within 2 business days from the date that we receive your order and credit verification has been confirmed. Transit times do not include Saturday, Sunday or holidays. Order processing could take longer during peak or sale periods. Please allow extra time for orders made during this period. 


 

RETURNS & EXCHANGES

We offer a full refund or exchange on all non sale items within 14 days of purchase. To be able to exchange or obtain a refund, the item must be in its original condition (i.e. unworn and unwashed) with the tags still on. To return or exchange an item, please go to this link and follow the instructions.

 

    Note: The Child Hood reserves the right to refuse or reject returns or exchanges where the correct procedure as outlined above has not been followed.

    All Sale items are FINAL SALE and no refunds or exchanges are offered unless item is faulty so please choose carefully.


    The cost of return shipping is not covered by The Child Hood and remains the customer’s responsibility, unless the product is faulty or the return is due to an error by The Child Hood. For this reason, we do our best to ensure product descriptions are kept up-to-date and as accurate as possible, and our friendly customer service team is always happy to help with any questions prior to purchase.

    Orders that fail to meet the minimum shipping spend after a change of mind return is granted will incur an $7.95 fee for Australian orders or $14.95 for international orders, for the cost of shipping and handling the original order. This will be deducted from your refund or store credit.

    For exchanged items, the customer will need to provide a satchel in order for us to send out exchanges. We can provide a return satchel at your cost of $7.95.

    PRICING

    All prices are in Australian Dollars (AUD) and The Child Hood reserves the right to change pricing at our discretion without notice.